Shipping Policy
Thank you for shopping with MyCasora. We work hard to process and deliver your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after your order has been placed.
Business days do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our estimated international delivery time is:
7–12 business days after dispatch
Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather conditions, holidays, or other circumstances outside of our control.
The total estimated time from placing your order to delivery is approximately 8–14 business days.
International Shipping
We ship internationally to supported destinations.
As we work with international fulfillment partners, your order may be shipped directly from one of our fulfillment centers. In some cases, products within the same order may arrive in separate packages.
Tracking Your Order
When tracking is available, you will receive a tracking number by email once your order has been shipped.
Please allow a few business days for tracking information to update after receiving your shipping confirmation.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may occasionally cause additional delivery delays.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at mycasorasupport@gmail.com.
We will do our best to make changes before your order is dispatched, but we cannot guarantee that changes can be made once processing has begun.
MyCasora is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Orders
Occasional shipping delays may occur due to circumstances outside of our control.
If your order has not arrived within the expected delivery timeframe, please check your tracking information first. If you still need assistance, contact us at mycasorasupport@gmail.com, and our customer support team will be happy to help.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at mycasorasupport@gmail.com with your order number and relevant details.
For damaged items, please include clear photos of the product and packaging so our team can review the issue and assist you.
Questions About Shipping
If you have any questions about your order or our shipping policy, please contact us at:
We’ll be happy to help.